FAQs

Frequently Asked Questions 

1. How can I place a custom order for oil paintings or canvas prints?

• To place a custom order, simply reach out to us at pkjohnson71@gmail.com with your specific requirements. Our dedicated team will guide you through the process and ensure your vision comes to life.

2. What payment methods do you accept?

• We accept a variety of secure payment methods, including credit/debit cards and PayPal, to provide you with a convenient and safe shopping experience.

3. Can I request a custom size for my artwork?

• Absolutely! At ChicassoPrints, we understand the importance of personalized art. Contact us at pkjohnson71@gmail.com with your desired dimensions, and we'll tailor your artwork accordingly.

4. How does the shipping process work?

• Once your order is confirmed, we carefully package your chosen masterpiece and dispatch it to your provided address. You will receive a tracking number to monitor the shipment's progress.

5. Do you offer framed and unframed options for canvas prints?

• Yes, we provide both framed and frameless options for our canvas prints. You can select the option that best complements your aesthetic preferences.

6. What file types do you accept for custom orders?

• For custom orders, we accept a variety of file formats. Feel free to email us at pkjohnson71@gmail.com with your high-resolution images or specific design files, and our team will assist you further.

7. Are graphic design and website development services available for businesses?

• Certainly! ChicassoPrints extends its expertise to comprehensive graphic design and website development services. Connect with us at pkjohnson71@gmail.com to discuss your business requirements.

8. Can I return or exchange my artwork if I'm not satisfied?

• We strive for your satisfaction. If you encounter any issues, please contact us at pkjohnson71@gmail.com within 14 days of receiving your order. Our team will guide you through the return or exchange process.

9. Are international orders accepted, and what are the shipping costs?

• Yes, we accept international orders. Shipping costs vary based on the destination. To get an accurate estimate, please contact us at pkjohnson71@gmail.com with your location, and we'll provide you with the relevant details.

10. How can I track my order?

• Once your order is dispatched, a tracking number will be sent to the email address provided during the checkout process. You can use this tracking number to monitor the status and expected delivery date of your order.